Critical Incident Stress Management (CISM)

The Tasmanian Emergency Services Critical Incident Stress Management Program was established in 1988 and is responsible for managing the impact of critical incidents on the emergency service personnel (career and volunteer). The program follows an internationally respected model of intervention and provides a unique peer support service.

The program consists of around 75 peers (career emergency services personnel) and 6 psychologists, 2 Co-Managers and a clinical consultant. The foundation to the success of the program is confidentiality. Anything you discuss with program members regarding your reactions to an incident remains strictly confidential. The program members train regularly throughout the year to review best practice, keep abreast of new research, and continually improve their skills.

Services Provided

On Scene Support: On scene support allows personnel the opportunity to acknowledge their reactions before going home or returning to duty. On scene support is provided at a suitable location nearby.

Psychological Support: Dedicated CISM Psychologists are available to assist personnel who may require more intensive support after exposure to a critical incident

Follow-up Assistance: The Program may provide follow-up services after any intervention.

Advice to Partners, Family and Friends: Being aware that critical incidents may have adverse effects on partners, family and friends, the program provides information and advice upon request.

Contact Details

The best way to contact CISM is by calling our 24 hour on call phone number 0427 181 207. If it goes to message bank, someone will return your call within the hour. If you need to send us correspondence, our email address is: manager@cism.tas.gov.au

CISM Referral from Family and Friends

CISM takes referrals from family members or friends who are concerned about an emergency services worker they know.