An Initiative of the Tasmanian Government
Frequently Asked Questions
What is MyPulse?
MyPulse is a proactive and preventative initiative designed by Ambulance Tasmania and the Department of Police, Fire and Emergency Management in conjunction with Gallagher Basset that is focused on improving the health and wellbeing of Tasmania’s emergency services workforce.
What does it offer me?
- Online educational modules, information and resources to help understand, improve and maintain physical and mental health and wellbeing
- Face-to-face educational sessions aimed at increasing physical and mental health and wellbeing literacy
- Face-to-face health clinic consultations measuring your individual physical health indicators
- Face-to-face lung function tests (Firefighters only)
- Online health screens including a Physical Health Screen, Mental Health Screen and Cancer Screen (Firefighters only) with follow up personalised coaching support for eligible employees
- Families and friends of emergency services employees and volunteers can also access a publicly available version of MyPulse for information and resources that help them support the health and wellbeing emergency service workers.
Why would I use MyPulse?
MyPulse is a set of services to support your wellbeing journey, designed to encourage and empower you to ‘check-in’ on your health and wellbeing. MyPulse helps you understand health and wellbeing as it relates to the emergency services community and you as an individual. The various options offered within MyPulse support you to make positive changes now and in to the future.
What are the online health screens?
There are two screens available to all AT & DPFEM employees and volunteers:
- MyPulse Mental Health & Wellbeing screen
- MyPulse Physical Health & Wellbeing screen
Each MyPulse screen is a series of questions about behaviours, actions and feelings - they are completely confidential; take between 5-10 minutes each to complete and you can even do them on your mobile device – anywhere, anytime. If moderate to high risk factors are identified, one of our coaching team members will attempt to contact you within 8 business hours to discuss your results.
If eligible, the MyPulse coach will offer you a tailored coaching program with an appropriately qualified coach specific to the outcome of your screen and any other information identified during the initial phone conversation. To maintain your privacy and confidentiality, coaching sessions are conducted by external provider Rehab Management.
Health screens may be completed as often as you like as a check in to see how you’re going, however if you have received MyPulse coaching previously you will be eligible again 24 months after your last coaching session per screening type (ie if you have had mental health coaching, you are eligible again for mental health coaching 24 months after your last mental health coaching session. If you haven't had physical health coaching, you can complete the physical health screen and be eligible for physical health coaching during that time - and vice versa).
To learn more about our health screens and coaching, watch this short video from our MyPulse coaches.
What happens after I complete the online health screens?
On completion of the screen, if you present with moderate or high-risk factors you will be contacted by one of our qualified MyPulse Coaches will discuss opting into free, confidential and tailored health coaching to help maintain and improve your wellbeing. If your answers demonstrate positive health and wellbeing you will receive a completion certificate via email.
Who are the coaches?
The coaching professionals are provided by Rehab Management, a national workplace rehabilitation provider who have been selected by Gallagher Basset for their expertise in the health and wellbeing field.
The coaches are made up of a multidisciplinary team of allied health professionals who are focused on holistic health and wellbeing through providing personalised coaching and support. Our team has diverse qualifications and accreditation in exercise physiology, occupational therapy, psychology and counselling paired with extensive experience in a range of workplace health solutions. You will be matched to an appropriately qualified coach based on the outcome of the your health screen.
Click here to read more about the MyPulse health coaches
Does it cost me anything?
No, the service that is provided is free of charge and members are not required to make any payment to either access the website, undertake any of the screenings for which they are eligible or to access coaching services that may be offered.
In the event members, who engage in coaching are encouraged to engage with external providers, or decide to engage with a health care provider or specialist, then the employer will not meet those costs.
Where does the coaching take place?
Where practicable coaching sessions are carried out in person between coach and participant. Rehab Management has office spaces in Hobart, Launceston and Devonport and with the ability to utilise other meeting options across the State.
Sessions are also available online and by telephone where face to face participation is not practical.
Can I participate in coaching sessions during work time?
Participation in coaching sessions is expected to be in an individual’s personal time. This may include flex, TOIL or leave as negotiated by an individual with a manager.
Will MyPulse provide me with a diagnosis or treatment?
MyPulse and its services are not designed to diagnose or replace treatment by a health professional, rather is intended to support individuals and their families with options, solutions and resources guiding them towards better health and wellbeing. Coaching is designed to provide a level of support and advice to members in a co-ordinated way that recognises the results of the screenings.
How often should I visit MyPulse?
As often as you like! MyPulse provides a range of articles, resources and links to help support your overall health and wellbeing and content is refreshed regularly to reflect the ever-evolving needs of our people.
Does MyPulse replace other health and wellbeing services offered through AT & DPFEM?
MyPulse is designed to complement the existing health and wellbeing services for both AT and DPFEM. Whilst MyPulse operates independently and is a confidential service, the implementation has been designed so that there is the ability to co-ordinate support for a member between the external service and workplace support services, but only in the event that a member gives their permission for the external service to engage with their respective agency.
Is MyPulse designed as a crisis support service?
No. The MyPulse program is intended as a proactive and preventative program.
If you need immediate help, please visit the ‘Get Help Now’ page.
How do I access the Face-to-Face Health Clinics and online education modules?
All AT & DFEPM staff and volunteers can access MyPulse face-to-face services by logging into MyPulse at www.mypulse.com.au. From there, you can make a booking at an upcoming Health Clinic in your area via the online booking tool or view the library of virtual leaning modules.
Is MyPulse just an online hub?
MyPulse is more than just an online hub. It is a holistic program that provides a specifically tailored set of services and resources to empower emergency services employees and their families to improve and maintain their physical and mental health and wellbeing now and into the future.
Should I be worried that my information will be shared?
All MyPulse information and data is strictly confidential and will not be shared with your employer or the public, unless you give us your consent to do so. For more information about the privacy of your information go to www.mypulse.com.au/article/gallagher-bassett-privacy-statement
Your confidentiality is important and will only be breached there is an imminent and real threat to you or any other person or they are required to do so by law. For more information about the privacy of your information go to www.mypulse.com.au/article/rehab-management-privacy-statement
Who Is Gallagher Bassett?
Gallagher Bassett is a trusted partner to emergency service organisations around Australia and is the chosen partner to deliver the MyPulse Health & Wellbeing Program.
Who is Rehab Management?
Established in 1998, Rehab Management is an award-winning, nationally accredited and industry-leading workplace rehabilitation and corporate health services provider. As health, wellness and injury/illness prevention specialists, they use innovative solutions and support to prevent, identify and manage physical and psychological wellbeing. Over the years, they have helped thousands of Australians improve their lives through genuine understanding and respect.
